Shipping & Customs

Processing Your Order

All orders will be processed and shipped within 2-3 business days.

Shipping Information

DLABH only supports shipping to the United States, United Kingdom, Canada, and Australia. Other countries are not supported at this time.

Shipping Methods Order Processing Time Shipping Time Costs
USA
U.K.
Canada
Australia		 2-3 working days 7-12 working days $6.99 (Free shipping on orders over $39)

The total time from the customer placing an order to the customer receiving the package is the order processing time plus the logistics transportation time. Total time is 9-15 working days.

We work hard to ensure that every package is delivered on time and in good condition, but we have no control over the condition of a package once it has been dispatched.

We are not responsible for lost or stolen packages, but if there are problems in transit, we are happy to help.

Order Logistics Tracking: https://dlabh.com/apps/trackingmore

We are unable to make changes once an order is in transit. If you would like to change the shipping information on your order, please contact us before receiving the shipping email.

Before contacting us, we recommend that you double-check your tracking number to confirm the status of your order.

Order Status

Order Pending:

  • If your order shows that it is pending, please wait patiently. All orders will be processed within 2-3 working days after placing the order.

Marked as Delivered:

  • Check with your neighbors, other members of your household, your leasing office, or building manager to see if a package was mistakenly accepted or delivered to them (this happens often).
  • If marked as delivered within the last 24 hours, please allow an extra day. Carriers sometimes mark packages as delivered early. If it hasn't arrived within 48 hours, please contact us.

Still in Transit:

  • Carriers may be experiencing delays and have updated their estimated delivery times. As long as the tracking status has been updated recently (within the past 2-3 days), everything should be fine. Please wait for the package to arrive.
  • If you're still concerned, you can contact your carrier directly to get an update. Carriers will always have the most up-to-date information.

To be Delivered:

  • If your tracking status shows delivery pending, contact the carrier to see if they can provide you with an explanation.
  • Occasionally, packages are marked as pending if conditions are too dangerous for the driver or if the carrier is experiencing issues.

Taxes, Duties, and Rates

DLABH is responsible for the payment of applicable customs fees, import duties, and taxes. We strive to ensure delivery at no additional cost to our customers. If you have any questions or concerns about customs fees or taxes, please contact us at: info@dlabh.com.