FAQs

Q: How long does shipping for Dlabh take?

Order Processing Time: 2–3 working days

Logistics Transportation Time: 7–12 working days

Total Time: From placing an order to receiving the package typically takes 9–15 working days.

Q: What is the shipping cost for Dlabh?

For orders shipped to the United States, the shipping fee is $6.99.

Enjoy free shipping on orders over $39!

Q: What about taxes, duties, and rates?

Dlabh is responsible for paying applicable customs fees, import duties, and taxes. We aim to ensure delivery at no additional cost to our customers. If you have any questions or concerns regarding customs fees or taxes, please contact us at: info@dlabh.com.

Q: What is Dlabh's return policy?

If you are not satisfied with your item, please contact our customer service within 30 days of receipt to initiate the return process. We encourage you to inspect and try on all items as soon as you receive them.

Please note:

• Returns on sale items and gift cards are not accepted.
• Shipping charges are non-refundable.

Q: What is Dlabh's return process?

1. Submit a Return Request: Email us at info@dlabh.com with your order number and reason for return.
2. Confirm Return Request: We will reply within 1 working day to confirm your return request and provide a return address.
3. Returns: After receiving confirmation, return the item to our address using a post office. Remember to record the weight of your package and obtain a tracking number.
4. Provide Package Information: After posting the item, email us the package weight and tracking number at info@dlabh.com.
5. Item Inspection: We will inspect the returned item within 2 business days of receipt to ensure it complies with our return policy.
6. Refund Processing: If the item complies, we will process the refund within 3 working days. (Processing time depends on your payment method and bank.) Refunds will be issued to the original payment account used for the order.

Q: What is Dlabh’s exchange policy?

Currently, we do not offer exchanges on any products. If you wish to exchange an item, please return all unsatisfactory items and place a new order for the desired item.

Q: How soon will I receive my refund?

If the item meets our return policy, we will process your refund within 3 working days. The processing time may vary based on your payment method and bank. Refunds will be credited back to the original payment account used for the order.

Q: How do I report a quality issue?

If you notice any quality issues with your order, please contact us immediately upon receipt at: info@dlabh.com. Prompt notification helps us resolve the problem effectively.

Q: How do I track my order?

You can track your order using the following link: https://dlabh.com/apps/trackingmore

Q: Who bears the return costs?

Return costs are the responsibility of the customer. Prices vary by country and shipping company. Please confirm the return delivery status on your own.