Order processing time: 2~3 working days.
Logistics transportation time 7~12 working days.
The total time from the customer placing an order to the customer receiving the package is the order processing time plus the logistics transportation time, which is 9~15 working days.
Orders shipped to the United States require a shipping fee of $6.99. If the order is over $39, shipping is free. Shipping to other countries and regions is not currently supported.
Dlabh is responsible for payment of applicable customs fees, import duties and taxes. We strive to ensure delivery at no additional cost to our customers. If you have any questions or concerns about customs fees or taxes, please contact us at the following email address: info@dlabh.com.
If you are not satisfied with the item, please contact our customer service within 30 days of receipt to initiate the return process. Therefore, we encourage you to inspect and try on all items as soon as you receive them.
We cannot accept returns on sale items or gift cards.
Please note that shipping charges are non-refundable.
• Submit a return request: Contact us via email and send your return request to info@dlabh.com, indicating your order number and reason for return.
• Confirm return request: We will reply to your email within 1 working day to confirm your return request and provide a return address.
• Returns: After receiving the return confirmation, please use the post office to return the item to our address. Once posted, please record the weight of your package and obtain a tracking number.
• Provide package information: After returning the item, please email the package weight and carrier tracking number to customer service (info@dlabh.com) so that we can track the status of your return.
• Item Inspection: Once we receive your returned item, we will inspect it within 2 business days of receipt to ensure it complies with our return policy.
• Refund Processing: If the item complies with our return policy, we will process the refund within 3 working days (processing time depends on your payment method and bank). Refunds will be made back to the payment account used to order.
We currently do not offer exchanges on any products. If you are not satisfied with an item and require another item, all unsatisfied items will need to be returned and a new order must be placed for the new item.
If the item complies with our return policy, we will process the refund within 3 working days (processing time depends on your payment method and bank). Refunds will be made back to the payment account used to order.
If you find any quality problems with your order, please contact us immediately upon receipt: info@dlabh.com. Please be sure to notify us as soon as possible so that we can resolve the problem and provide you with the best solution.
You can track your order using the following link: https://dlabh.com/apps/trackingmore
Return costs are borne by you. Prices vary by country and shipping company. And you need to confirm the return delivery status yourself.